A man in an orange sweater reaches for a smartphone displaying the Packeta app, set on a table surrounded by books and a bowl of colorful candies.

THE NEW PACKETA APP

Pick up, return, send

WHY DOWNLOAD IT

Everything parcels, all in one place

We’ve made the things you do most in the app simpler. What matters most is right in front of you – no unnecessary clicking, searching or form-filling. We’ve also added things you used to handle elsewhere, plus some brand-new features. Your parcels and details will carry over from the current app, so you won’t lose anything.

What the app can do

mobileA mobile app interface for managing parcels, showing options to send or return packages, and details of a parcel ready for pick-up in Z-BOX.

Every parcel at a glance

Picked up, sent, in transit and delivered. All your parcels in one place, with all the important actions in one tap.

mobileA red Packeta ID card with a QR code, name, email, phone number, and pickup point address: Z-Box, Českomoravská 2258/8, Praha.
NEW

Packeta ID

Send parcels to people without filling in their details. Packeta ID shares your name, contact and favourite delivery point with the sender.

mobileA parcel delivery setup screen showing sender and recipient in Czechia, package size options, delivery method, total price, and payment selection.

Send in a few clicks

Pick the recipient from your contacts or use their Packeta ID. No retyping details – done in seconds.

mobileMobile app interface showing parcel management options, pick-up notifications, and delivery status updates with navigation icons.

Easy pickup

Open a Z-BOX with the app; at a pick-up point, just show your code. Pay cash on delivery in 2 taps – by card, Apple Pay or Google Pay.

mobileA delivery app screen showing a parcel redirection option from "Herbariumstore" to "Z-BOX" with no fee. A confirm button is at the bottom.
NEW

Delivery that adapts to you

Change of plans? Redirect a parcel that’s on its way to a different Z-BOX or pick-up point right in the app.

mobileA parcel return confirmation screen on a mobile app showing return details including parcel number, return deadline, and confirmation button.
NEW

Returns

Changed your mind? No problem. The app helps you return any parcel – directly in the app, or it guides you through the e-shop’s return process.

mobileDelivery preferences screen with options for parcel delivery type, including Z-BOX and pickup points, and a selected Z-BOX location in Prague.

Delivery preferences

Save your favourite Z-BOXes or pick-up points to your profile. We’ll use them if your original Z-BOX is full.

mobileContacts app screen with list of four contacts, each with a profile picture, name, address, and "Send" button. Alphabet navigation on the side.
NEW

Contacts straight from your phone

You can now upload contacts from your phone to the app and make sending parcels easier.

Every parcel at a glance

Picked up, sent, in transit and delivered. All your parcels in one place, with all the important actions in one tap.

NEW

Packeta ID

Send parcels to people without filling in their details. Packeta ID shares your name, contact and favourite delivery point with the sender.

Send in a few clicks

Pick the recipient from your contacts or use their Packeta ID. No retyping details – done in seconds.

Easy pickup

Open a Z-BOX with the app; at a pick-up point, just show your code. Pay cash on delivery in 2 taps – by card, Apple Pay or Google Pay.

NEW

Delivery that adapts to you

Change of plans? Redirect a parcel that’s on its way to a different Z-BOX or pick-up point right in the app.

NEW

Returns

Changed your mind? No problem. The app helps you return any parcel – directly in the app, or it guides you through the e-shop’s return process.

Delivery preferences

Save your favourite Z-BOXes or pick-up points to your profile. We’ll use them if your original Z-BOX is full.

NEW

Contacts straight from your phone

You can now upload contacts from your phone to the app and make sending parcels easier.

mobileA mobile app interface for managing parcels, showing options to send or return packages, and details of a parcel ready for pick-up in Z-BOX.
Get the most out of the app

Create your Packeta ID

Create it in your Profile and share it as a link or QR code – anyone with your ID can send you a parcel in 3 clicks.

A person holding a smartphone displaying a red Packeta ID with a QR code and contact details, with blurred background and flowers.

Find out how to return any parcel

Send even faster

A person holding a smartphone displaying a red Packeta ID with a QR code and contact details, with blurred background and flowers.
A parcel locker system with multiple compartments, labeled "Zásilkovna Z-BOX," featuring a solar panel on top.

Pick up, send, return. Z-BOX does it all – 24/7.

Open around the clock, and in cities usually within a 5-minute walk. You can return or send a parcel without a label – just send a drop-off code. Open it with the app or with a code on the keypad. Find the nearest Z-BOX on the map.

FAQ

Ikona telefonu s mobilní aplikací zásilkovny

Download the Packeta app

Free for iPhone and Android. Join the millions of people who handle all their parcels comfortably right on their phone.