For delivered parcels, you’ll find the “Return” option. Tap it to see right away how you can return the parcel. If the e-shop has set up returns through our app, the app prepares the return in one click. If not, we’ll take you straight to the e-shop’s page where you can find out how to return it.
To return via Zásilkovna, all you need is an 8- or 9-digit code from the e-shop. With a 9-digit code, you can return the parcel at a drop-off point or via Z-BOX. If you have an 8-digit code and want to return via Z-BOX, transfer it to a 9-digit code in the app. You’ll find everything at Returns via Packeta.