A return parcel is a service provided by Packeta that simplifies the return process for online stores. This reverse logistics process is straightforward—the online shop places a unique return code on its website in the returns section.

Customers can then return goods free of charge at any Packeta drop-off point (Z-BOX cannot be used). They simply need to provide this 8-digit code. The code is specific to each online shop, ensuring that the returned package is correctly assigned.