Customer service (customer support) includes the services a company provides to help customers resolve their questions, issues, or requests related to its products or services. It is a vital part of the relationship between a company and its customers, contributing to customer satisfaction and the development of long-term loyalty.

Support can be provided in various ways—for example, by phone, email, live chat, contact form, or through an online knowledge base (such as FAQs).

The goal of Packeta’s customer support is to offer fast and efficient assistance, answer questions, resolve problems, and create a positive experience for every customer.